Welcome to Hostfully Onboarding!
We’re happy you’re here!
Want to go live in two weeks? A week? You can! Going live depends on your eagerness and motivation. So the sooner you start onboarding, the sooner you can be up and running.
Onboarding, your way
Everyone learns differently so we have different ways to onboard. Regardless of your learning style, a proper set-up is important and will save you time later.
Onboarding Resources
Whatever help you need, we’ve got you covered.
Everyone learns differently so we have different ways to onboard. Regardless of your learning style, a proper set-up is important and will save you time later.
Onboarding Basics
On-demand video
You can watch this video tutorial anytime (no Hostfully University log-in required! We’ve broken down these first key steps so you’re able to complete them. This tutorial is perfect for anyone who wants to start right away. These steps are important to complete before meeting 1:1 with your Onboarding Specialist:
- Add or import properties
- Set up my payment processor
- Use our other resources
Onboarding Office Hours
Monday - Friday
For a full walk-through of the onboarding process, join our live group Onboarding 101 Overview sessions. To ask any onboarding questions, join our Onboarding Q&A sessions. These weekday office hours are unlimited for all of our customers and are great for teams.
Onboarding 101 Overview
Team members will present a detailed walk-through of the onboarding process for our property management software. Participants will also have the opportunity to ask questions.
Onboarding Q&A
Team members will answer your onboarding questions about our property management software – from best practices to troubleshooting and everything in between.
View our schedule and join a session!
Hostfully University:
Onboarding 101
Hostfully University’s pre-recorded videos cover all steps of the onboarding process so you can go at your own pace. These are also great to share with teams for training.
How do I access Hostfully University? Once you sign up for Hostfully, you should receive an email with your Hostfully University log-in credentials (separate email) within 24 hours. If you don’t see it after a day, please check your spam folder. If it’s not there, please email me!
Help Desk
Set-up & troubleshooting articles
Explore our comprehensive collection of step-by-step articles.
Hostfully Users
Facebook Group
Community forum
Join our Facebook Group to connect with other Hostfully customers, ask questions, share tips, and more.
Onboarding Checklist
If you like crossing out items on a checklist, we think you’ll love our Onboarding Checklist. Stay organized, track your progress, and jot down questions to review with your Onboarding Specialist or to ask our Onboarding Q&A Office Hours.
To use the checklist:
- Click the link.
- You’ll be taken to a Google doc.
- Go to File, then select “Make a Copy.” Now you can use your own copy and make updates as you go!
Keep an eye on your email.
Once you receive your Onboarding Specialist’s calendar link, be sure to sign up for your 1:1!
Meet the Superstar Onboarding Team
Rhiana Jones
Coarsegold, CA
Sarah Adams
Jacksonville, FL
Pablo Escarcega
Chicago, IL
Kana Gordon
Charleston, SC
Martha Ingrilli
Milwaukee, WI
Monica Leandro
Madrid, Spain
Lauren Pike
Nashville, TN
We’re all here to help.
Together we have a 95%+ average customer service rating.
Technical Support team
Our Technical Support Team is available 24 hours a day, 7 days a week via in-product chat and support@hostfully.com. If you are onboarding and stuck during off hours or have a quick product question, we have highly trained Hostfully employees ready to assist you.
24/7
RESPONSIVE CUSTOMER SUPPORT TEAM
95%+
AVERAGE CUSTOMER SERVICE RATING
Frequently asked questions
- Hostfully customer support is available 24 hours a day, 7 days a week.
- Do not sync your Hostfully properties to the channels before completing pricing, fees, taxes, and availability otherwise you may receive double bookings or bookings below the price you want.
- Do not forget to do mock reservations up to the paywall after connecting to the channels to ensure prices and availability show as you expect.
After you adjust fees, taxes, or pricing, we suggest selecting dates on your listing like a guest would and reviewing the order.
Once a property is toggled ON within a channel in Hostfully and you connect that property to an existing listing, the data in Hostfully completely overwrites your existing listing. This includes pricing, photos, descriptions and rental terms. Make sure your property is complete in Hostfully before syncing!
- Airbnb:
Airbnb may collect and remit in your market. Otherwise, you will need to manage them. You can find more information here. - Vrbo, Booking.com, and direct bookings:
You are responsible for collecting and remitting your taxes.
- Airbnb:
We import Airbnb reservations into Hostfully for 1 year in the past and 2 years in the future. No need to enter those manually. - Vrbo and Direct:
You will need to manually enter your Vrbo and Direct reservations as Vrbo does not have the ability to send them automatically. Here is a help article on how to do that. - Booking.com:
We import Booking.com reservations into Hostfully for reservations with checkout dates in the future. No need to enter those manually.
- While our onboarding specialists are well versed with our integration partners, they are Hostfully experts and we suggest speaking with the channel or integration partner directly to ask specific questions about their product/service. We’ve provided some links below to get you started:
Contact info for Airbnb, Vrbo and Booking.com support for error handling
Support
1 (844) 234 2500
webform
Support
1 (877) 202 9331
