Have questions?
We got you
Read the most frequently asked questions so you can make an informed decision
Which Hostfully product are you interested in knowing more about?
Table of Contents
About Hostfully
Hostfully products give property managers the tools they need to automate their business, earn more money, and deliver a 5-star guest experience.
The Property Management Software lets you automate and simplify the busy management operations of running a vacation rental. With award-winning and industry-leading features such as a booking pipeline, channel manager, central calendar, unified inbox with templates, triggers and AI-enhanced communications, payment processing, analytics & reporting, smart home management, and more, you can run your business with less effort and more success.
Hostfully’s award-winning Digital Guidebooks are easy to build and manage. You will offer guests all the information they need before they ask, which means you’ll receive fewer repetitive questions and reduce out-of-hours communications. Guidebooks simplify how you share local recommendations, the house manual, check-in instructions, and more! Other features include the ability to upsell products and services and share unique PIN codes to smart locks.
Hostfully is for vacation rental, short term rental, and corporate housing property managers. Hostfully can also be used by boutique hotels, people hosting events or guests, or property owners seeking to document key information about their location and property.
Whether you’re only listing on Airbnb, or just opening up your portfolio to bookings platforms other than your own site, Hostfully can help you reach more potential customers and optimize how you run your business.
Whether you have one listing or a thousand, Hostfully can help. We currently help property managers in more than 80 countries.
Multi-lingual? We have you covered. The Hostfully PMS is available in English with the ability to localize automated guest messaging. Since Hostfully Guidebooks are guest-facing, we offer a wide range of languages with a ton of flexibility to customize as well – including Spanish, French, Chinese (Complex and Simplified), German, Portuguese (BR and PT), Italian, Polish, Dutch, Greek, Hebrew, Japanese, Russian, and Arabic.
Hostfully has been in business since 2016, when the company launched Digital Guidebooks. In 2018, the company merged with Orbirental and launched the Property Management Software, bringing the combined solution of the property management platform and digital guidebooks to the market.
- Preferred Software Partner with Airbnb
- Premier Partner with Booking.com
- Elite Connectivity Partner with Vrbo
- Elite Partner with Marriott Homes & Villas (Bonvoy)
- Shortyz award (multiple) for innovation and excellence in vacation rental tech
- Software Advice “Frontrunner” award
- Capterra “Shortlist” award
- G2 High Performer award
- VRMB Keystone Award
We take culture very seriously. Each person you interact with at Hostfully cares deeply about the customer experience and improving what we bring to the market. Our international team has deep and diverse insights about the vacation and short term rental industry and we will always do our best to serve every customer. Many customers choose to work with us solely based on our customer care experience. Finally, we’re the perfect choice for companies looking to scale and grow. Hostfully is one of the few management tools that is flexible enough to help a single-property manager and help them scale up to hundreds or thousands of units. We have many customers who have grown their business 200-300% while working with us. This is due to our flexible platform architecture and ease of integration with other best in class software tools for short term rentals.
Hostfully provides premium channel distribution to over 50+ booking platforms and OTAs. We’re one of the few companies in the world to hold Preferred, Premium & Elite Partner Status with the top four booking platforms for vacation rentals: Airbnb, Vrbo, Marriott Bonvoy, and Booking.com. We connect with other listing sites and OTAs through direct API (we don’t rely on a separate manager to sync). This makes Hostfully one of the most stable channel management providers in the industry.
Hostfully’s unique pipeline view gives managers a bird’s eye view of the business. Easily track incoming leads, unpaid deposits, upcoming check-ins and check-outs, and all operations. You can also assign tasks to team members with just a few clicks. Plus, keeping in touch with leads and guests is easy! Our Unified Inbox feature, enhanced with InboxAI, allows you to quickly screen and send AI-generated responses to save valuable time and ensure consistent, quality communications.
Hostfully offers the most flexibility for third-party vacation rental software syncing. We have direct integrations with the industry’s leading software providers, giving you the option to pick and choose software that’s right for you. We believe that each business is unique—and so should the software used to run it.
Hostfully invests in and provides world-class customer service. Our 1:1 onboarding sessions limit downtime or disruptions to your operations. Afterwards (for Pro & Enterprise customers), we have regular check-ins with our Customer Success Team. For all customers, chat support is available 24/7, plus you will have the option of jumping into our multiple daily office hours for live interactions with our experts. And if you’re ever stuck, we offer 200+ help articles, Hostfully University videos, a Hostfully Facebook user group, and chat or email access to our 24/7 in-house Customer Support Team.
You can check out our reviews here.
Yes, we have loads of pre-recorded webinars hosted with other vacation rental industry professionals centered around various topics to help you learn more about the industry and how you can capitalize on certain trends. You can check them out here. Keep an eye on the upcoming ones too!
Of course! We offer personalized demos free of charge. Book yours here: https://www.hostfully.com/request-a-demo/
Alternatively, we also have a pre-recorded demo you can check out here.
Hostfully is available in all countries where there is a reliable internet connection and you can receive payments using one of our three payment processors: Stripe, Paypal, or Vacation Rent Payment. So far, we have not been unable to support any particular country.
- Chinese (simplified)
- Dutch
- English (default)
- French
- German
- Japanese
- Polish
- Portuguese
- Spanish
- Russian
The Hostfully Mobile App is now available in 13 languages:
- Chinese (simplified)
- Dutch
- English (default)
- French
- German
- Italian
- Japanese
- Polish
- Portuguese
- Russian
- Spanish
- Turkish
- Vietnamese
Wow, thanks for considering us for your next gig – we are honored! We’re always on the lookout for people who could help our team, and we are very selective because we want it to be a mutually successful outcome for both the staff person and the company. Please check out our careers page for any open positions and apply there. If none of them suit you but you’d still like to chat about joining, email your CV and cover letter to careers@hostfully.com.
Onboarding
For our Property Management Software, every new customer receives live onboarding calls and a personal onboarding contact for the first 45 days of their time with Hostfully. The number of calls depend on the package you subscribe for. During the onboarding period, the Hostfully team will help you set up properties, configure listing sites and OTAs, show you how to automate processes with templates and triggers, and get started with pricing.
Please note that the set up time to import and list properties on listing sites varies. Some take under 24 hours, while others take up to two weeks or longer. This is outside of our control. However, due to Hostfully’s preferred partner status with Airbnb, Vrbo, and Booking.com, we can track your status progress and get faster access if an unforeseen problem happens.
After your onboarding period has finished, you still have daily (free) access to both our onboarding reps and customer success reps through our many office hours!
Once you’ve completed your onboarding, you’ll be ready to use the basic functionality of Hostfully. To help you extend your knowledge of the platform and maximize its use, we’ll also invite you to our users group community. We also offer a customer success portal that includes 300+ help and DIY articles complete with step-by-step instructions, screenshots, and even videos.
Don’t forget that after your onboarding period has finished, you still have daily (free) access to both our onboarding reps and customer success reps through our many office hours!
Hostfully can only bring in reservation data on a limited basis, and this is dependent on the quality of the data and also the booking channels currently in use. One method for data upload is via CSV file, but this method can require manual validation and testing in order to work properly. Typical upload time for this method is 7-10 business days.
Technology
We are rapidly innovating and typically make weekly updates to our products. Some updates are major features but others may be minor fixes to previously released functionality. When a big feature is released (as an update or a new feature) we have a comprehensive email campaign to notify customers and provide help documentation. We will also make announcements via social media, our blog, community channels, and more.
We love getting feedback on our products, especially via User Voice. User Voice is a place to submit feedback that can be combined with other similar feedback. This helps us prioritize our product roadmap and understand the relative priority of our customers’ needs.
Zip, zero, nada! All you have to do is keep paying your monthly subscription cost.
Yes. We have direct API connections and preferred partnership status with the three major booking platforms: Airbnb, Vrbo and Booking.com. We also offer distribution on a handful of other niche booking platforms including GoLightly, Yonder, VacayMyWay, and GetAwayGoGo – please see the complete list in our integration zone. If a property manager wants to gain a wider net for distribution, they can use a channel manager with one of our channel manager partners.
Yes, Hostfully has built an open in-house API to integrate your external tools and systems, giving you the flexibility to connect and sync with preferred vendors and get the most out of our Property Management System. It’s customizable according to your business needs.
Tech savvy? You can review the latest documentation for the Hostfully API here.
Yes, and this is because our Property Management Platform has a single, centralized calendar that allows you to view all your bookings from multiple channels from start to finish. Double bookings are a thing of the past.
Yes to this too! We provide every client with a free custom SEO-friendly website building tool to enable direct bookings and help strengthen your brand. With your own website, you won’t be losing hard earned money in booking commissions to OTAs. If you already have an existing personal website, it can easily be linked to your custom Hostfully website in order to sync bookings with Hostfully’s platform.
Yes we have integrated with Paypal, Stripe, and Vacation Rent Payment. These solutions give you the option to collect payments via credit cards and blend them seamlessly with other marketplace and accounting integrations.
At Hostfully, we’re dedicated to offering a secure and reliable platform for managing your short-term rental properties. Your data’s privacy and safety are our top priorities, which is why we’ve put robust security measures in place. These include two-factor authentication for extra protection, firewalls, intrusion detection systems, and regular security checks to keep unauthorized access at bay.
We also stay proactive by monitoring and updating our systems to counter emerging threats. Using industry-standard practices, such as encrypting sensitive information, conducting routine security audits, and adhering to data protection regulations, we ensure your data remains confidential, intact, and accessible when you need it. For more details, you can refer to our privacy policy.
You can refer to our Privacy Policy for more details about how we use the information you provide us.
Accounts & pricing
We get that every business is one-of-a-kind and needs just the right features to help it thrive and grow. Our Starter plan is perfect for vacation rental owners and managers just starting out, whereas our Pro plan, with more features, is our recommendation if you’re looking to scale. Enterprise is for large vacation rental companies with over 200 listings. If you need help in choosing the right package for you, reach out to our sales team.
We debit your credit card each month. Currently we accept Visa, Mastercard and AMEX.
Currently we offer a 10% discount if you subscribe to our annual plans.
Discounts are not available for Starter, Pro, and Pro Plus subscription plans for the PMS and for Power Host, Prime, and Prime Plus for Hostfully Guidebooks. Professional and Enterprise pricing are determined on a case-by-case basis depending on the size of your portfolio.
We offer two products. For the Property Management Platform, if you have up to 19 properties, you will likely choose one of our three tiers: Starter, Pro, and Pro Plus. If you have 20 or more properties, then you’ll need to connect with our Sales team to determine your Enterprise Pricing.
For Hostfully Guidebooks, you will pay per guidebook. For up to 10 guidebooks you can
select Power Host, Prime, or Prime Plus, and once you’d like 11 guidebooks you’ll move into Premium Pricing which is also pay by guidebook.
Yes, you can pay monthly for your Hostfully Property Management Account account, however, the monthly plan is not discounted so if you are looking to save, we recommend the yearly plan.
For the Property Management Platform, if you add properties so that the number of properties exceeds the amount provisioned for your subscription, then you will need to pay for those additional properties. If your subscription is annual then you will be billed the next month for the prorated amount for the year. If you are on a monthly subscription, then you will be charged for the additional property during the next monthly billing cycle.
You can remove a property at any time. However, if you’d like to downgrade your subscription, then you’ll need to contact someone on our support team to let us know.
Your card is charged at the beginning of each billing cycle. If you remove a rental, your subscription payment will be consistent with the previous billing cycle unless you contact us.
Hostfully charges a 1% fee on all transactions facilitated by Stripe or Paypal. We do not charge any additional commissions on transactions facilitated by our platform. Please note that some distribution channels will require that you use your own payment processor when connecting via API. In this case, additional fees may be applied if you use Stripe or PayPal as your payment processor. Please contact the sales team about how this relates to your business.
We offer annual and monthly subscriptions that automatically renew.
Yes, we will miss you, but we give you the total flexibility to cancel at any time.
No, there are no cancellation fees.
When you cancel your user account will be closed immediately, although you’ll still be billed for the full month as your credit card is charged at the start of the billing period. Please note that this will not be refunded.
Our onboarding team really goes above and beyond to provide you dedicated hands-on expertise to make sure you are set up for success, and because of this, we do not offer any free trials. However we do offer a free one-on-one personalized software demo where you can see exactly how Hostfully will be of benefit to you. Want to try a demo? Click here to get started.
Easy. Click here to chat to one of our sales reps.
Aside from the subscription cost, the only other additional cost is the payment processing fee (1%) when using Stripe or PayPal. Please contact the sales team about how this relates to your business.
Customer support
Easy. Click the chat bubble you see below and chat with our team. You have an entire customer support team to help you! You can also visit our customer support page.
Hostfully customer support is available 24 hours a day, 7 days a week.
Get in touch
Why Hostfully
World-class customer support
Our solutions are easy to use and will automate your everyday tasks. Our team is also there to help with any issues and will stay with you until you’re comfortable and everything is running smoothly.
A company with a purpose
We do more than just provide a tool. Through partnerships with Sustonica, EnviroRental, Ecologi and others, we help others in our industry make meaningful changes in the way they operate, to make a positive impact on the community and environment.
We share our insight and knowledge
Achievements
We're here for you.
Get answers when you need them. Our knowledgeable team is there to answer your inquiries, investigate your queries, and they genuinely want to provide you with a better experience. Simply reach out to us via email (hello@hostfully.com) or click the button below to start chatting now.
24/7
Support with agents
all over the world
95%+
Average customer
service rating
